After checking to ensure the entered information is correct, staff clicks the enter key again.
The CARDR screen requests that staff verify the entered information is correct. On the top half of the CARDR screen, staff enters all necessary information and clicks the enter key. (2) To request EPS assistance, OKDHS office or support center staff enters CARDR in the Information Management System (IMS). (D) the payee or authorized representative never had the initial card printed. (C) there is a change in payee or authorized representative or (A) a client applies for SNAP benefits for the first time An EBT card is considered an initial card, when: (1) FS EPS staff remotely print initial SNAP only and SNAP with Child Care Subsidy Access Oklahoma cards to the OKDHS office embosser and, in instances described in (e)(2) of this Instruction, replacement cards when requested by OKDHS office or support center staff. Refer to OAC 340:50-3-1 for information regarding SNAP authorized representatives and OAC 340:40-3-1 regarding Child Care Subsidy authorized representatives. When SNAP and Child Care Subsidy benefits are included in the same case, the client may choose a different authorized representative for each program. A second Access Oklahoma card may be issued per program for a designated authorized representative, per (d) of this Instruction.
An initial Access Oklahoma card for food and/or child care benefits is issued to the payee after the benefits are placed in application status and the payee views the EBT training video.
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Refer to Oklahoma Administrative Code (OAC) 340:40-10-3 when a client receiving child care benefits misuses an EBT card. (3) There is no requirement to view the EBT video again unless a client is not using his or her EBT card appropriately or the EBT video was revised since the last time the client was approved for benefits. County office training of clients and authorized representatives may be conducted by any staff member familiar with EBT. (2) FS EPS staff are available to visit OKDHS offices to assist in training new EBT specialists in the use of the Administrative Terminal (AT) system. County directors are encouraged to monitor EBT training to determine its effectiveness. (1) Effective training is the best defense against repeated card replacements. The county director or designee orders the DVD videos from Financial Services (FS) Electronic Payment Systems (EPS) Unit staff. The DVD videos are available in English, Spanish, and closed-caption in English and Spanish. When the client applies for both programs, he or she must view both DVD videos. SNAP and the Child Care Subsidy Program have different training videos on the same digital versatile disc (DVD). The client and the designated authorized representatives must view Oklahoma Human Services (OKDHS) Client EBT Training Videos DVD 2017 before they are issued an EBT card. Child care providers are paid based on swiped attendance. The client uses the Access Oklahoma card to swipe attendance at the child care facility. (3) For Child Care Subsidy, the EBT system tracks time and attendance for approved children and processes child care provider payments. The client uses an Access Oklahoma card to purchase food from a business approved by the United States Department of Agriculture to accept food benefits. (2) For SNAP, the EBT system credits benefits to the client's food benefit account. When they call the IVR number, they choose option 1 for SNAP and option 3 for Child Care Subsidy.
Clients may PIN their cards at the OKDHS office or call the integrated voice response (IVR) number at 88. When they receive SNAP food benefits and Child Care Subsidy benefits, they may use the same PIN for both benefits, but must PIN each benefit separately before they can use their Access Oklahoma card. (1) Clients choose their own PIN numbers when they receive their initial benefits. The EBT system provides access to these benefits through the client's use of an EBT card, called Access Oklahoma, and a personal identification number (PIN). EBT provides an electronic method to deliver Supplemental Nutrition Assistance Program (SNAP) food benefits and Child Care Subsidy Program child care benefits to eligible clients and to pay child care providers. 1. (a) Electronic benefits transfer (EBT) system.
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